💸 Refund Policy

1. Digital Product Purchases

Our platform offers digital services such as AI reports, breed recommendations, wellness tools, and downloadable content. Once a digital product (like a ₹99 PDF report) is purchased and delivered, it is considered non-refundable.

2. Refund Eligibility

• You may request a refund only if you did not receive the product/service after successful payment.
• Refunds will not be provided for dissatisfaction with results or interpretation of insights.
• Duplicate charges or accidental payments will be reviewed and refunded after verification.

3. How to Request a Refund

If you believe you’re eligible for a refund, please email us at dogoverse2025@gmail.com with your name, payment ID, and reason for request. We’ll get back to you within 3–5 working days.

4. Refund Process and Timeline

If you believe you qualify for a refund under one of the exceptional cases above, please contact our support team at dogoverse2025@gmail.com with your purchase receipt and a description of the issue.

Our team will review your request. If a refund is approved, the funds will be credited to your original method of payment within 5 to 7 business days. The exact time may vary depending on the policies of your bank or card issuer.

5. Dispute Resolution

If a dispute arises, we will make every effort to resolve it amicably. Please reach out to us before initiating chargebacks with your payment provider.

6. Policy Updates

We reserve the right to modify or update this policy at any time. Updates will be reflected on this page with the effective date.